Shipping Policy

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • We (referred to as either, “The Company” “We”, “Us” or “Our” in this Agreement) refers to The Perfectery Cosmetics, located at 403, Plot No. 291, Jyoti Avenue, Sher-e-Punjab Society, Andheri (East), Mumbai, Maharashtra 400093, India.
  • Service refers to the Website.
  • Website refers to the site accessible from theperfectery.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Delivery

  • Usually, it takes 1 business day to process an order after which it’s shipped out. Orders placed before 4 PM IST will be shipped the same day and orders placed after 4 PM IST will be shipped on the next business day.
  • There are some exceptions where an order may ship out later than the time mentioned above. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.
  • We use Ship Rocket as our delivery partner. Shipping time will be made available to you by Ship Rocket when your order gets shipped.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
  • Delivery delays can occasionally occur.

Yes, we do offer free shipping on all orders.

No, currently we are only shipping within India but we will expand our services to other nations in near future.

Yes, Ship Rocket will send a tracking number to your registered email once your order is shipped.

If delivery is delayed for any reason, please visit the tracking link sent by Ship Rocket on your registered email. This will allow you to track the status of your order.

If the order is still in the processing phase, then we can still change it. Please contact us at info@theperfectery.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.

If the order is still in the processing phase, then we can still change it. Please contact us at info@theperfectery.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.

  • No refund will be issued in case of the wrong shipping address. Please refer to our replacement and refund policy to know more.
  • Check your delivery confirmation email to make sure your delivery address is correct.
    • If the Ship Rocket website tracking tool shows that your shipment was delivered, we will not send a replacement or issue a refund.
    • If your shipment was not delivered or was lost, please contact us so we can follow up with
  • No replacement will be provided if you have entered the wrong delivery address while placing the order.
  • We will only send a free replacement (if available) if we found out the mistake was made on our end.
  • You’ll receive a tracking number via email when your order ships out. This will allow you to track the status of your order.

  • We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@theperfectery.com within seven (7) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! 

For additional information on refunds and replacement please check out our replacement and refund policy

  • You’ll receive a tracking number via email when your order ships out. This will allow you to track the status of your order.

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